1. Watch the video of TUI Travel. These people describe their job as travel/holiday reps. What do you find interesting aboiut their daily activities? What kind of things do they have to do daily? Would you like to have this job? Why or why not?
2. What are the most common health problems that tourist have when they are on holiday? (Mention at least two)What can the holiday rep do to help?
3. Look at the Customer Care advice on PAGE 33. In your opinion, what is the most important thing you should ALWAYS do? Why? What is something you should NEVER do? Explain your answer.
4. Make a list of people who you might give a tip to in Peru. Check on the Internet to see if there is any advice on "How to tip in Peru." How much should one tip in Peru? Who should we not tip?
1. They can see different parts of the world and meet new people, definitely they enjoy their job. In their job, they have to offer trips, describe hotel facilities, do paperwork and resolve problems or answer any questions. I would like to have this kind of job, because it allows you gain experience, have a great time and travel around the world.
ReplyDelete2. They usually feel sick, for example when they travel to a totally different country, they’ve got flu, diarrhoea or headaches.
3. I think it might be friendly and courteous with both colleagues and customers, because if you are a positive person with this good qualities, then you’ll be fine wherever you go. But, you should never lose your temper at work, it’s something bad for your image and it will cause you bad impressions of others.
4. I might give a tip in Peru to waiters, housekeepers, carwashers, bellboys, guides, bartenders and host. When you visit Peru, Most restaurants and bar bills include a 10% gratuity. It's customary to add an extra 10% if the service has been satisfactory. Most Peruvians only tip one or two Soles in small restaurants, and in the bigger ones only tip 5 or 10 soles. In public transport, they don’t expect to get tips, even the taxi drivers. Fares are negotiated prior to initiating the trip.
1. In their job, they have to offer trips, give a basic information about hotel and make and aim to ensure the success of the clients holiday. I would like to have this kind of job, because i can learn about many cultures and i can travel aroun the world.
ReplyDelete2.The mos common problem is when the tourist fell sick, they've a got flu or headaches.
3.I should be loyal to the organization for make easir your job and life; and friendly and courteous with both colleagues and customers, because you have to be confortable in your job. I should not lose your temper at work, i have to keep a calm and give a solution for the client.
4.I might give a tip in Peru to all the people who provide quality service Like house keeper, guides, waiters, carwashers, etc. Most Peruvians only tip one or two Soles in small restaurants, and in the bigger ones only tip 10 soles. It's customary to add an extra 8% to 10% if the service has been satisfactory. The public transporter should not get a tips.
1.What I find interesting is that they travel around the world and meet new people.
ReplyDeleteThey have daily meetings to organize day and evening time activities. they tell the tourist where they can go, what they can do. they give advice .
I would not like to have a ob like this, because I have to be availabe 24 hours a day. I think it is very stressful.
2.The most common holiday health problems are : a rash, a sore throat some tourist are allergic to some food or weather conditions. When they travel by ship or boat they can get dizzy.
3.You should always be friendly and courteus with both colleagues and customers because it is important to have a positive attitude. The people around you feel comfortable.
4.We can give tips to waiters and waitresses, barbers, bellboys, tourist guides, bartenders, helpers at the airport.
The tips depend on us, we can give from two soles up to ten , but people form other countries can give much more.
Tipping in Perú is confussing , in hotels people usually give tip portes 1 dollar per bag and leave the cleaning staff an occasional tip.
In restaurant some people leave tips it is optional. at the airport we can give tip the staff that carry our bags.
we should not give tips to bus drivers street vendors, policemen, travel agents, chefs in a restautant.
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