1. Watch the video of Manchester's New Tourist Information Centre. What did you learn about this information centre? Is there anything that you find interesting? Compare this TIC to the ones you have visited here in Peru.
2. As Tourist Service Manager you will have to deal with different types of clients. According to the description on Page 21 (Assessing customer types). Which type of custemer is the easiest to work with? Which one is the most difficult?
3. Have you ever had to find information on tourist attractions and services? Where can you obtain this information?
4. Read the text about Liverpool on pages 24 -25 in your textbook. Mention two things you learned about Liverpool. Would you like to visit this destination? Why or why not?

