UNIT 4 - Holiday Rep

1. Watch the video of TUI Travel. These people describe their job as travel/holiday reps. What do you find interesting aboiut their daily activities? What kind of things do they have to do daily? Would you like to have this job? Why or why not?


2. What are the most common health problems that tourist have when they are on holiday? (Mention at least two)What can the holiday rep do to help?


3. Look at the Customer Care advice on PAGE 33. In your opinion, what is the most important thing you should ALWAYS do? Why? What is something you should NEVER do? Explain your answer.


4. Make a list of people who you might give a tip to in Peru. Check on the Internet to see if there is any advice on "How to tip in Peru." How much should one tip in Peru? Who should we not tip?

UNIT 3 - Tourist Information Services

1. Watch the video of Manchester's New Tourist Information Centre. What did you learn about this information centre? Is there anything that you find interesting? Compare this TIC to the ones you have visited here in Peru.

2. As Tourist Service Manager you will have to deal with different types of clients. According to the description on Page 21 (Assessing customer types). Which type of custemer is the easiest to work with? Which one is the most difficult?

3. Have you ever had to find information on tourist attractions and services? Where can you obtain this information?

4. Read the text about Liverpool on pages 24 -25 in your textbook. Mention two things you learned about Liverpool. Would you like to visit this destination? Why or why not?

Unit 2 - A place to stay

1. What can you remember about the first time you stayed at a hotel?

2. Do you like staying in hotel? Why or why not?

3. Which of the following choices bests describes a hotel for you? Explain.

• A bed for the night
• A place to hide away
• Home from home
• The office away from the office
• A bit of luxury once in a while
• A place where you can let your hair down

4. Give examples of two hotels in Trujillo that can fall under the descriptions in 3.

5. What hotel services (Page 17) are th most important to you when you choose a hotel? 

6. If you had the chance to work at a hotel, in which area (P. 18) would you like to work? Why?

Unit 1 - Cultural Differences in Greetings

Watch this video. And answer the following questions.

 1. Have you ever been in a situation when you didn't know how to greet?
 2. Do you know how to say hello and welcome in another language? Mention at least one
 3. Choose one of the countries they mention and describe the greetings there.

 Extra question:

4. What are some of arrival points in Trujillo? Have you ever had to pick up someone from there? DEscribe your experience.

Welcome to English for Tourism 2

Dear students,

It is my pleasure to be your teacher this semester. This blog will serve as a way to discuss some topics related to tourism and to further our class discussions too.

Your first task is to introduce yourself. Write a short paragraph answering the following questions:

-What's your name?
-How old are you?
-Where are you from?
-What do you like to do in your free time?
-Why are you studying Management and Tourist Services?
-What do you plan to do when you graduate?
-What are some places you have visited in Peru or abroad? What did you do there?
-What are some tourist destinations that you would love to visit? Why?

Evaluating a Hotel in Trujillo

Lists of hotels in Trujillo

Check the link above and then write an introduction to one of these hotels in Trujillo. You will need to include information about:

- type: details of type + natural or made structure
- location
- serviced or self-catering?
- price: luxury or budget?
- large or small? Number of rooms (number of doubles, singles, etc)
- Details of the rooms, facilities, services.

Post your answer to the task above in a paragraph.

Accommodation and Facilities

In your opinion, which are the most important hotel services and facilities in...

1. a hotel for business people and conference delegates?

2. a holiday hotel complex on the coast?

3. a small hotel in the countryside?

Make sure to explain your choices and give examples if possible.